MEMORIAL DAY SALE - 20% OFF WITH MDS19

Customer Care

SHIPPING, RETURNS, AND FAQ'S

 

 

SHIPPING POLICIES

Orders are processed within 24-72 hours of receipt. All orders over $150+ ship for free within the contiguous United States. Orders will arrive in 2-3 business days. Expedited shipping is available: $35 for overnight. Expedited orders must be placed by 12PM MST or will ship the following business day. Select items may require additional shipping charges. If this happens, you will be contacted after check-out with the revised cost to approve. If you would like international shipping to any other country please contact us at info@shopyucca.co.

 

RETURN POLICY

  • All goods must be returned unworn and in perfect condition with all original tags attached.
  • Undergarments, apothecary goods, vintage, and all items marked as "ON SALE" are non-returnable.
  • Please contact us directly to obtain an approval code before returning any merchandise.

 

Return process must be initiated within 7 days of receiving your order. Upon receipt of merchandise we will issue an exchange or store credit only. No cash back. We're a small business and as we grow we hope to revisit this policy with more flexibility. All shipping costs are non-refundable. Should you receive a product that is damaged or defective please contact us within 3 days of receiving your order. For all questions relating to returns or for an approval code please contact us at info@shopyucca.co.

 

YUCCA

700 N Colorado Blvd

Suite 694

Denver, CO 80206

 

→ If you DO NOT have an approved return, your items will be sent back to you.

 

→ If you DO NOT meet the requirements above, you will be charged a 20% restocking fee.

 

DISCOUNT CODES

When using discount codes our site only allows for one to be used at a time. We apologize for any inconvenience.

 

STORE CREDIT

In the case of being issued a store credit, you have 90 days until its expiration. Updated 9/24/18.

 

PRE ORDERS 

All pre-orders are final sale and are not eligible for a discount.

 

CANCELATIONS

Orders canceled within 24 hours are subject to a 20% restocking fee.

 

AFTERPAY PURCHASES

Our company policy and systems do not support refunds with Afterpay purchases. All sales made through Afterpay are final. We are happy to issue store credit valid for three months or exchange within 7 days of purchase. Any package being returned to us requesting a refund which has been purchased through Afterpay, will automatically be denied. Afterpay is a separate entity, and queries in its regard must be emailed to them directly.

   

GIFTS

We are always happy to accommodate packages being mailed as gifts. Should you wish to send an order as a gift please contact us at info@shopyucca.co and we will be happy to give your purchase special attention.

 

FOUND ITEMS

All of our one-of-a-kind, found items have been professionally cleaned and are ready to wear/use. For clothing, we have included a size estimation and flat measurements. Sizing on older apparel can be misleading due to the way in which size standards have changed over time, as such, please make sure to measure against a similar item in your closet to see if those dimensions will work. We're also happy to answer any questions that you may have before you buy at info@shopyucca.co.

 

SALE POLICIES

All "ON SALE" purchases are considered final and "ON SALE" items cannot be returned or exchanged.

 

EXCESSIVE RETURNS

YUCCA monitors returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your YUCCA account.

  

PRIVACY POLICY

We respect your privacy and we’re committed to using any personal information obtained via the info@shopyucca.co website respectfully and responsibly. We will never, under any circumstance, sell or distribute any information collected from our customers to any third party. 

 

FEEDBACK

We would love to hear from you. If you have questions, comments or suggestions, please drop us a line at: info@shopyucca.co